We know that above all else our clients are most concerned about what happens if they need to make a claim. Ascot places the highest priority on paying valid claims as quickly as possible, with an emphasis on being fair and even handed. Our Claims Management Model provides for an efficient and effective way of handling a broad spectrum of claims of varying size and complexity, providing outstanding service to our clients.

To achieve this we manage high value complex claims in-house and outsource the handling of routine claims with the aim of getting them resolved quickly and efficiently. Outsourcing gives us access to the best and most appropriate claims handling resources, which are managed transparently through SLA’s including turnaround times, static claims, and adjusting quality.

Ascot has invested heavily in an expert in-house adjusting team to manage the resolution of high value complex claims. This team works closely with our Underwriting, Legal and Executive teams to ensure that Ascot is consistent and accurate in the determination of claims, which makes a significant difference to clients when it matters most.


For information about our complaints process please click here

Please note: to report a motor claim call 0161 494 3412 or email TCM Advisors at

TCM Advisors
Maxron House, Green Lane
Stockport, Cheshire SK6 3JQ
t: 0161 494 3412

Neil Dalton

Neil DaltonDirector of Claims

Tel: +44 (0)207 743 9677

Neil Dalton is Ascot’s Director of Claims. After training as a lawyer Neil began his insurance career in the Lloyd’s market in 1990. He joined Ascot in 2007 and is also a Director of Ascot’s International Offices and a member of the Lloyd’s Market Strategic Claims Group.

James Short

James ShortClaims Manager

Tel: +44 (0)207 743 9590

James is Claims Manager. He began his insurance career in 1996 and joined Ascot in 2007.

Stuart Wright

Stuart WrightClaims Manager

Tel: +44 (0)207 743 9698

Stuart is Claims Manager. He began his insurance career in 1996 and joined Ascot in 2011.